Contract Carriers FAQ C. H. Robinson. Q What paperwork is required to receive payment A The following documents must be received by C. Gmail is email thats intuitive, efficient, and useful. GB of storage, less spam, and mobile access. Web portal for buildingrelated information with a whole building focus provided by the National Institute of Building Sciences. Areas include Design Guidance. H. Robinson before the payment process can start Invoice with C. H. Robinson load number. Voip Integration Phone Remote Serial Switcher. Original signed bill of lading BOLLumper receipts. Copy of the C. H. Robinson confirmation. Any other accompanying paperwork. IMG_0002_large.jpg' alt='U Haul Manual Contract' title='U Haul Manual Contract' />Q How do I get set up for Quick. Pay A Read and agree to the Quick. Pay terms and conditions or call 1 8. Q Can I overnight my load documents for Quick. Pay A You can send your Quick. Pay documents via overnight courier e. Fed Ex, UPS, Airborne, etc. If you send the documents by overnight courier, it is crucial that you mark on the envelope Attention Quick. U Haul Manual Contract' title='U Haul Manual Contract' />Pay Department. If you dont make this notation, it WILL delay your payment. Q Where do I send load paperwork for Quick. Pay A All loads are NOT sent to the same location. Read the rate confirmation sheet for the appropriate location for each load. Each individual rate confirmation sheet will tell you where to send the paperwork. Q Where do I send my paperwork if I am not a Quick. Pay carrier A Mail your paperwork to the payables center address shown on the C. First-time-driving-a-26-foot-truck.jpg' alt='U Haul Manual Contract' title='U Haul Manual Contract' />H. Robinson fax confirmation. Copies of the bill of lading will be accepted if the originals cant be obtained and if the copies are legible. Accessorials must have prior approval to be paid. Q Is it possible to be charged for Quick. Pay service if Im not a Quick. Pay carrier A The chances of being charged for Quick. Pay if youre not a Quick. Pay carrier are unlikely. However, due to human error we cannot guarantee it will not happen. A few certain situations could lead to you being charged for Quick. Pay If your paperwork for the load in question was received on a Quick. AviationPros. com is the leading resource for the aviation industry. Find aviation news, commercial aviation products and reviews, aircraft maintenance, ground support. Pay fax line. Your paperwork was dropped off at an office, and the office faxed it to the incorrect number. In the event of human error, we will refund the fee. If you are not a Quick. Pay carrier, submit your paperwork via regular U. S. mail, upload through the load board, or use one of the TRANSFLO scanning services. C. H. Robinson will release load payment 2. Q Why are you changing the rates A Periodically, C. H. Robinson reviews and adjusts fees based on current industry standards. Rate changes may occur, but they should remain competitive. Our Carrier Advantage Program gives you the opportunity to adjust your current fee. Please contact your C. H. Robinson office representative for additional information. Q You already increased the fee on cash advances on July 1, 2. Why again A Until now, a flat fee was charged on all advances, regardless of the issue amount. The new fee structure will more closely align the amount of the advance with the fee incurred at the time of issue. Q Why are you tying my Quick. Pay rate to the Carrier Advantage ProgramA One of the goals of the Carrier Advantage Program is to enhance your relationship with your assigned office and your overall experience with C. H. Robinson. As an incentive to build a positive relationship with your office, you could also experience a lower fee. Please contact your C. H. Robinson office representative for eligibility information. Q How can I receive a lower Quick. Pay rate A Talk with your carrier representative or your assigned office to gain a clearer understanding of the Carrier Advantage Program. Or, you can find helpful information online. Q When do these changes take effectA August 1, 2. Q What if my carrier status changes A A grading period occurs each quarter that could potentially change your current rating. If your grade drops you to a new tier, you will have one more probationary quarter to return your rating back up to your previously categorized level. If your rating changes, your Quick. Pay discount rate will change the month following each quarter end grading period. Q I wasnt aware of the change. When did the notice go out A Notification emails and faxes were sent out the week of July 1. For your reference the letter is located here. Q Why do I need the load number to check on a payment status A We move thousands of loads every day. Providing a load number makes it quick and easy to find the status of your payment. It is possible to search for loads using your carrier ID number, however this is more time consuming and not always as up to date based on the current status of the load. Q Why is there a discrepancy between a load payment and the amount on the invoice A If there is a discrepancy in your load payment and amount invoice, please contact the office that booked the load in question. Our carrier services team can review a load and what was paid on a load e. Q Why are the miles listed on your website different than my miles A There are many different mileage programs available today. Navisphere Carrier only displays mileage from PC Miler to give you a general idea of the miles involved. There is a disclaimer below the mileage display stating, The mileage represented here may differ from other, similar mileage programs for this very reason. Q Why havent I received my payment for a load A There are several reasons why a load payment has not been released. The most common reasons include Missing or illegible paperwork. Load number is not written on each document received. An incorrect load number is written on each document received. Bill of lading BOL is not signed. Damageshortage is noted on the BOL in this case, your load representative will have to approve payment after reviewing the situation. The originals were mailed in for Quick. Pay release, but not addressed to the attention of Quick. Pay. Missing carrier invoice a load confirmation is not an acceptable invoice the invoice should contain the load number, balance due, and your carrier ID number. You can always check the status on Navisphere Carrier or call our carrier services department at 8. Q How do I upload my documents through Navisphere CarrierA To upload your documents using Navisphere Carrier, follow these step by step instructions Scan each document. Documents should include. Invoice with C. H. Robinson load number. Original signed bill of lading BOLLumper receipts. Copy of the C. H. Robinson confirmation. Any other accompanying paperwork. Log in to Navisphere Carrier. Go to Load Board or Account ReceivableClick on the load number for the shipment you just delivered. From the Load Board Click on the Documents tab OR from Account Receivable Scroll to the bottom of the load details. Click on the Add button for each piece of documentation for the shipment. Once you click Add, browse your folders and find the correct documents to attach. Documents can be accepted in the following formats Once you find your file, click NextChoose the correct document type. Click FinishRepeat steps 8 1. Save in the incoming documents section. Note Your documents will not be uploaded until you click the Save button. Once you save the documents, they will no longer be available for update. If you have questions about this process, please call us at 1 8. Q What TRANSFLO technology options can I use when hauling for C. H. Robinson A We offer several TRANSFLO options for our carrier and drivers to use when working with C. H. Robinson. They include TRANSFLO Express, TRANSFLO Velocity, and TRANSFLO Mobile.